What Lies Beneath: How the Tile Community Saved the Day with Proper Preparation
Wednesday, April 06, 2022: 11:00 AM - 12:00 PM
DescriptionMany of you have seen it, the viral video of a contractor smashing a customer’s bathroom after she complained about his work. When she was unable to pay for the costly repairs caused by the contractor, in stepped the professional tile community. Join Jason McDaniel of Global Tile Posse, a member of the repair team, and the homeowner, as they share the before and after of the installation and examine the underlying issues of the initial install. What was missing/wrong and how can proper preparation ensure your jobs don’t end the same way? What best practices in preparation and installation can help you avoid poor reviews and customer disappointment? Discuss what it means to be qualified labor, why training is important, and how and why you need specifiers and customers to engage and understand how to select a professional tile contractor.
Learning ObjectivesReview the underlying issues in a tile installation which led to costly repairs for a homeowner.
Discuss the impact of qualified labor and proper training on tile installations.
Explore how proper preparation could have avoided the issues resulting from the initial installation.
Examine the impact of utilizing best practices in tile preparation and installation.